Usage Policy

1. Overview

This Usage Policy describes what is and is not acceptable when using Hamia's products, including Hamia Agent, Hamia Studio, Hamia Manager, Hamia API, and Hamia Pay. It applies to every business, staff member, developer, and customer interacting with Hamia, alongside our Terms of Service and Privacy Policy.

2. Acceptable Use

You may use Hamia's products to:

• Communicate with your real customers across the channels you connect
• Create content, replies, and assets for your own legitimate business or brand
• Manage your own social media accounts and customer conversations
• Build integrations against the Hamia API for your own applications
• Collect and process your own customers' information as described in our Privacy Policy

3. Prohibited Use

You may not use Hamia's products to:

• Send spam, unsolicited bulk messages, or contact people who have not engaged with your business
• Harass, threaten, defraud, or impersonate any person or business
• Generate, distribute, or store illegal content, or content that violates a connected platform's own rules
• Attempt to make your AI assistant say or do something outside the CAN and CANNOT boundaries described in your account, such as issuing unapproved discounts, refunds, or bank details
• Resell, sublicense, or provide access to Hamia's products to a third party without our written agreement
• Attempt to probe, scan, or test the security of Hamia's systems without our prior written permission
• Interfere with or disrupt the integrity or performance of Hamia's products for other businesses

4. Responsibility for AI-Generated Content

Your AI assistant responds using the knowledge base, rules, and boundaries your business configures. You are responsible for the accuracy of the information you provide it and for how you configure its rules. Hamia enforces the CAN and CANNOT action boundary in the pipeline itself, but the business remains responsible for its own knowledge base content and policies.

5. Enforcement

Violating this policy may result in a warning, suspension, or termination of your access to Hamia's products, depending on the severity and history of the violation. We will make reasonable efforts to notify you before taking action, except where immediate action is needed to protect Hamia, our other customers, or the public.

6. Reporting a Violation

If you believe someone is misusing Hamia's products, contact us at hello@hamia.io.

7. Changes to This Policy

We may update this Usage Policy from time to time. We will notify you of significant changes by email or by displaying a notice on hamia.io. Your continued use of Hamia after any changes means you accept the updated policy.

8. Contact Us

If you have any questions about this Usage Policy, please contact us at hello@hamia.io.